Belladonald Designs is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from www.belladonalddesigns.com. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or interact with our Site, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase history

Payment Information Payments are processed securely by third-party providers. We do not store or have access to your full payment card details.

Technical & Usage Information

• IP address

• Browser type and device information

• Pages viewed and interactions with the Site

• Cookies and tracking data

Marketing Information

• Email marketing preferences

• Consent to receive promotional communications

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about your purchase, returns, or enquiries

• Provide customer support

• Improve our website, services, and user experience

• Send marketing communications (only where consent has been given)

• Prevent fraud and ensure website security

• Comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Contractual necessity: to fulfill your order

• Consent: for marketing communications

• Legal obligation: for tax, accounting, or compliance purposes

• Legitimate interests: to improve our services and protect our business

4. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

• Website and e-commerce platform providers

• Payment processors (e.g., Stripe, PayPal, Klarna)

• Shipping and delivery partners (e.g., DPD, FedEx)

• Email marketing platforms

• Analytics and performance tools (e.g., Google Analytics)

These providers only process your data as necessary and are required to protect it. We do not sell your personal data.

5. International Data Transfers

Some of our service providers may be located outside the UK or EU. When data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality

• Analyse website performance

• Improve user experience

• Support marketing and advertising efforts

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, tax, and accounting obligations

When your data is no longer required, it is securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data, including secure servers, encrypted connections, and limited access to authorised personnel only.

9. Your Rights

Under data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Belladonald Designs Email: info@belladonalddesigns.com